Orders can be picked up on either Friday or Monday from our warehouse at Seven Hills, Sydney. Please email first to arrange a suitable time.
HYDRO MASTA POSTAGE AND FREIGHT POLICY
All freight is dispatched in plain unmarked cartons for security and safety and that a minimum postage and handling fee of $10.00 applies to all orders placed. Combining orders will save on freight, so see the freight table opposite.
When placing your order, please include:
* Full delivery address
Do not sign for road freight goods until you have checked that all cartons have arrived, and there is no visible damage to the items, as no claims can be made if damaged goods are signed for. If damage has occurred, notation should be made on the consignment note. You will need to notify firstname.lastname@example.org as soon as damage has been observed.
Orders will be dispatched within two working days upon receipt of payment. If at any time the item is out of stock for any reason, or on back order, the client will be advised via phone, fax or email.
All back orders will be supplied to the client postage and handling free.
Both Australia Post and our transport company work on a cubic conversion rate of 250kg. All goods that are light but large will be calculated as cubic weight. For example:
A parcel that weighs only 4 kilos but measures 40cm x 40cm x 50cm would equal 0.08 cubic meters. This is then multiplied by the conversion factor of 250 giving you a cubic and chargeable weight of 20kg. Australia Post: Please note that we are unable to send any corrosive products through Australia Post.
Australia Post has weight and size restrictions on all parcels:
* Maximum weight is 20kg.
If the above limits are exceeded, clients will be advised that the goods will be sent via our transport company or local courier.
Please note the rates below are a guide only and should be confirmed when ordering as some items may be light and large and therefore require a cubic conversion applied to them.
COURIER RATE TABLE